15% OFF for new customers (enter code WELCOME15 at checkout) + Enjoy free shipping on all cookie & pretzel orders over $50
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Shipping policy

FREE Shipping* on orders of $50 or more within the continental U.S. 

  • All orders are shipped from VanEllin’s fulfillment center located in Maryland via UPS. 

  • We offer a full range of shipping options* including Standard Ground, Three-Day, 2nd Day Air, and Next Day delivery. *Please note that certain products can be shipped only via Next Day or 2nd Day delivery to ensure products arrive fresh. 

  • We ship to 48 contiguous states. We are not shipping internationally at this time.

  • Signature Required: VanEllin does not require a signature for the delivery of most of its packages. 

  • How are VanEllin products shipped? Some of VanEllin’s products require cold shipping to preserve freshness, such as the Focaccia. Products requiring temperature controls will be shipped in an insulated box with dry ice to ensure product quality. All other products will be shipped in our standard shipping box with protective packaging. 

  • No refund or returns. 

  • If your product arrives damaged, please contact us with a photo of your damaged product and packaging and we will replace your order or issue you a refund at our discretion.

  • Lost or stolen packages - please contact us. 


*FREE Shipping on orders over $50 is offered on all products except those requiring cold shipping (Focaccia). FREE shipping covers Three-Day or Standard Ground delivery only.  


Shipping Costs

  • Shipping rates are calculated at checkout and are based on weight, your location, and the method selected and paid for. 

Timing 


  • Orders placed before 3:00 pm typically ship within 2 business days; orders placed after 3:00 pm ship within 3 business days. We guarantee that all online orders are shipped within 3-5 business days after the date the order is placed. 

  • We do not process or ship orders on Saturday or Sunday so orders received after 3:00 pm on Wednesday will ship the following Monday.

  • VanEllin is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-10 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.

  • *Please note we do NOT offer same day delivery services*. 

  • Please note that UPS cannot ship to a PO Box and requires a physical street address. To ensure delivery, please be certain to include company name, suite and apartment numbers where appropriate. 

  • A confirmation receipt will be provided to you, so that you may track the status of your order.

  • There are no cancellations allowed on any orders that have shipped or have entered into fulfillment. Note that updated orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items. 

  • In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in good condition. VanEllin reserves the right to schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions.

  • Delays - VanEllin shall not be liable for any failure or delay in shipping, delivery, or the quality and state of products upon delivery to the extent said delays or quality issues are proximately caused (I) by causes beyond VanEllin’s reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, inclement weather, acts of god, government action or strife.

  • We do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

  • If your designated delivery location is inaccessible, rendering the chosen carrier unable to make the delivery, we will contact you to determine the best alternate location and additional shipping charges may apply.