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Frequently Asked Questions
Please see below for answers to common questions from customers
Products
Can I freeze my focaccia?
Yes, our focaccia freezes beautifully! It can be stored in our freezer-friendly bags for up to one month.
How do I reheat my focaccia?
To revive the crust, reheat the focaccia at 350°F until it is warm throughout. If desired, drizzle olive oil on top before serving.
How long will my focaccia stay fresh?
Rosemary & Sea Salt varieties: Store at room temperature or refrigerate for up to 3 days, or freeze for up to 1 month.
Specialty flavor varieties (Sage & Onion, Caramelized Onion & Thyme, Tomato & Olive): Store in the refrigerator for up to 3 days, or freeze for up to 1 month.
How should I store my focaccia?
Our focaccia bags are designed to be both refrigerator and freezer-friendly for your convenience.
Can I freeze my cookies?
Yes. Our cookies stay freshest when stored in the freezer, and our bags are freezer-friendly for your convenience.
How should I store my cookies?
For the freshest option, store the cookies in the freezer. Alternatively, you can keep them in a closed container at room temperature for up to a few weeks.
How long will the cookies stay fresh?
Since we do not use preservatives, our cookies generally maintain their freshness for about 8 weeks.
Is there still alcohol left in products baked with alcohol?
No, once the products are baked, the alcohol burns off leaving a distinct flavor. All of our products are alcohol-free and kid-friendly.
Ingredients & Allergens
Are your products made in a nut-free facility?
No. We utilize a commercial kitchen that is not a nut-free facility.
Are your products made with preservatives and artificial dyes?
The majority of our products are made with natural colors, sugars, and flours. We do not include unnecessary synthetic additives or preservatives. A preservative is only incorporated when absolutely necessary to ensure the quality and safety of a specific product.
Do you have a gluten-free option?
Yes, our Circus Peanut cookie is gluten-free. Stay tuned for more gluten-free options in the future.
Purchasing
Where can I buy VanEllin products in-store?
You can find a list of participating stores in the "Where to Buy" section of our website.
Orders
How do I place my order?
To place your order, simply select your items, add them to your cart, and follow the steps for check out.
How do I send an order as a gift?
When checking out, simply select the option for “This is a gift” and enter the recipient's delivery address.
What if I need to place a large specialty order?
We would love to assist you with your specialty order! Please email details to info@vanellin.com, including quantities, product type(s), and desired delivery date. If your order is for a business, please see details under our Corporate Gifts section.
Shipping & Returns
What is VanEllin’s Shipping Policy?
Please view our shipping policy under Shipping & Returns.
Contact
Still have questions? We're happy to help! Contact.
